ISO 9001: Striving for Perfection
ISO 9001:2015 is the international standard of continually building Quality Management Systems (QMS) to evolve and adapt for new technologies, new language processes, and customer requirements. Our company commits all of its executives to the task of pro-actively assessing our quality controls and reviewing 100% of project results.
A higher intensity is applied to key metrics such as on-time deliveries, customer satisfaction, project cases (root cause analysis), and forward-thinking risk assessments.
Strict adherence to quality protocols such that reliability and consistency is our reputation
Continual evolving of quality processes to new localization tools
Excellent communication to assure that every client requirement is captured in the on-board process and then implemented.
The Importance of Compass ISO 9001
Certification of ISO 9001:2015 standards is achieved after an annual audit of our processes, project evaluations, and data compilation by the independent organization QSR. The organization must demonstrate its total commitment to quality assurance and has successfully implemented all improvement measures. Below is Compass’ 7-step process for assuring a satisfactory project delivery of a standard translation (TEP) project:
Compass Project Manager conducts an on-boarding call with the client to review all project specifics.
The Project Manager selects and assigns the project to the appropriate translators, transcribers, or interpreter based on language pair, dialect, and subject matter expertise.
A Computer-Assisted Translation (CAT) tool and glossary of terms are used to ensure accurate, consistent translations.
An independent reviewer proofreads and /or edits the translation against the source file(s).
A lead translator reviews all suggested modifications made and confirms the best translation.
The Project Manager performs a non-linguistic quality review of formatting and special instructions
Once the Project Manager has delivered the project, glossary and T.M.s are updated.